At ErgoSafe we take your security and privacy seriously. In our Privacy Policy you can read about how we process personal data and your rights pertaining to your personal data.

PERSONAL DATA CONTROLLER
The Personal Data Controller for processing your personal data is:
ErgoSafe AB
Corp. ID 556395-1812
Reparatörgatan 1
SE-30262 Halmstad, Sweden

What personal data do we collect and from where?
When you are in contact with us (e.g. when purchasing, filling in forms or visiting our website) we collect your personal data. The data we collect includes personal identity number, address, email address and telephone number, purchasing, order and user details, IP address and information you give our customer service.
You enter your address yourself on our website or give it to one of our sellers by phone or email.

Why we process your personal data
We process your personal data for the following purpose and on the following legal grounds:

PRE-PURCHASE
We process personal data for the purpose of tendering a quote and offering purchasing and delivery terms. This is essential for us to be able to provide delivery assurance and purchasing security.

PURCHASE
We process personal data for managing orders and for sending delivery status messages. This processing is necessary for us to fulfil our agreement with you.

CUSTOMER SERVICE
We process personal data to manage customer service matters, such as queries, complaints and warranties. This we do to assist you with your customer service queries, which is in our legitimate interest, and to fulfil our legal obligations with regard to complaints and warranties.

IMPROVEMENT AND DEVELOPMENT
We process personal data to improve and develop our service, our products and technical systems. This processing is done in our legitimate interest in order to be able to update, improve and develop service, products and technical systems.

FULFILMENT OF LEGAL OBLIGATIONS
We process personal data to comply with applicable laws covering, for example, accounting, tax and product safety. This processing is in order to comply with applicable laws.

PREVENTION OF MISUSE AND CRIME
We process personal data to prevent misuse of our services and to prevent crime such as fraud. This processing is in our legitimate interest to prevent misuse and unlawful use of our services.

DATA RETENTION
We keep your personal data for as long as necessary for the purpose for which it was collected, or as long as required by law. Purchase and order history is kept as long as necessary to comply with applicable law. Customer service details relating to purchases and complaints are kept as long as necessary to comply with applicable law. Data for the prevention of misuse and crime is kept for as long as we need to prevent or report crime (e.g. fraud).

YOUR RIGHTS
We will respond to your request regarding any of your rights as quickly as possible but no later than one month.

Access
You have the right to receive information about how we process your personal data along with a copy of your personal data.

Correction
You may request the correction of incorrect or incomplete personal data.

Deletion
You have the right to have your personal data deleted in the following cases:
• Personal data that is no longer necessary for the purpose for which it was collected or processed
• You have revoked your consent for processing your personal data and there are no other legal grounds for the processing
• You have objected to the processing of personal data that has been carried out based on our legitimate interest and your interest weighs heavier
• We have processed your personal data in an unlawful way
• Your personal data must be deleted to comply with a legal obligation.

Limitation
You have the right to request that the processing of your personal data be limited in the following cases:
• You are contesting the correctness of your personal data and we are checking to see if your personal data is correct
• We have processed your personal data in an unlawful way and you oppose the removal of personal data, requesting instead that its use be limited
• You need the personal data to be able to determine, enforce or defend legal claims and we no longer need the personal data for the purpose for which it was processed
• You have objected to the processing of your personal data and we are assessing whose legitimate interest comes first.

Objection to the processing
You have the right to object to any processing of your personal data for the purpose of assessing legitimate interest. In this case the processing will cease on condition that we do not have a legitimate interest that comes before yours or we have to continue with the processing on legal grounds.

Data portability
You have the right to obtain the personal data you have provided us with – and which we process automated on the basis of agreements with you or your consent – in a structured, regular and machine-readable format.

Complaints
If you are dissatisfied with how we process your personal data, you can contact us or submit a complaint to a regulatory authority.

COOKIES
Our Website uses cookies. The data we collect and analyse with the help of cookies is used to customise and streamline our services, the content of the site, offers and advertisements, and to improve the security of the site.

If you do not accept cookies in your browser then several of the website features will not work. This is because the website will see you as a new visitor on every page you visit.
Google Analytics
ErgoSafe’s website uses Google Inc’s Google Analytics. Google Analytics uses cookies to analyse how visitors use the website. Google uses this data to evaluate your use of the website, compile reports of activities on the website and provide other services related to website activities and internet use.

CONTACT DETAILS FOR QUERIES AND IF YOU WISH TO EXERCISE YOUR RIGHTS
info@ergosafe.se
Phone +46 (0)10-480 47 00